Update 02.09.2016:
Samsung has released an official statement regarding the Galaxy Note 7 shipments:
"Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
We will update this page when we learn more about Samsung's release plans. Read the original story below.
Update, 01.09.2016:
According to Samsung Germany, the launch of the Galaxy Note 7 will not take place on September 2 but will instead come at a later time. Here's the official tweet (translated): "[1/2] The launch of the Note 7 in Germany will not go as planned on September 2. [2/2] We ask our customers for patience in date of the new launch."
Several users from around the world have shared images and stories of Note 7s that have seemingly gone up in flames, leaving a hideous, charred carcass behind. This rather serious-seeming problem is said, by Samsung, to affect less than 0.1 percent of devices already sold, but the images are eye-catching and the potential for physical harm real, so Samsung is said to be about to announce a Galaxy Note 7 recall as early as this weekend.
The Yonhap News Agency reported the news, citing a "Samsung official". The source stated that Samsung is also "expected to announce the result of its investigation... this weekend or early next week".
It is not entirely clear yet whether the recall will be localized or global, but Samsung is reported to be in contact with US carrier Verizon, suggesting a wide-reaching recall to be in the works.
Although this turn of events may read like bad news for Samsung, it could be turned Samsung's advantage, improving company's public image by making visible the extent to which it values the quality of its products and the safety of its customers.
What are your thoughts on the current situation? Let us know in the comments.
No comments:
Post a Comment