Wednesday, August 31, 2016

Note 7 recall expected soon


Update:


According to Samsung Germany, the launch of the Galaxy Note 7 will not take place on September 2 but will instead come at a later time. Here's the official tweet (translated): "[1/2] The launch of the Note 7 in Germany will not go as planned on September 2. [2/2] We ask our customers for patience in date of the new launch." When we find out more information on the US market we'll let you know.


Several users from around the world have shared images and stories of Note 7s that have seemingly gone up in flames, leaving a hideous, charred carcass behind. This rather serious-seeming problem is said, by Samsung, to affect less than 0.1 percent of devices already sold, but the images are eye-catching and the potential for physical harm real, so Samsung is said to be about to announce a Galaxy Note 7 recall as early as this weekend.


The Yonhap News Agency reported the news, citing a "Samsung official". The source stated that Samsung is also "expected to announce the result of its investigation... this weekend or early next week".

note 7 explosion
The severity of the issue. / © Phone arena

It is not entirely clear yet whether the recall will be localized or global, but Samsung is reported to be in contact with US carrier Verizon, suggesting a wide-reaching recall to be in the works.


Although this turn of events may read like bad news for Samsung, it could be turned Samsung's advantage, improving company's public image by making visible the extent to which it values the quality of its products and the safety of its customers.


We have reached out to Samsung for comment and will update this story with any future statement.

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